For a cancellation or refund involving a membership you have purchased, contact Fit Lab at reception, by phone or by email.
What to include
Tell us the membership name, purchase date and what you would like us to review. If you have a receipt, its reference number will help us locate the payment. Please keep full card numbers out of your message.
Used and remaining visits
For memberships purchased at the club, reception will check the package terms, dates and visits already used. Before online sales open, we will publish the cancellation conditions, refund timeframes and how partly used memberships will be handled.
Cancelling a first visit
If your plans change after you request a visit, let the club know. Sending that request does not charge you.